Shipping, LTL Freight & Will-Call Pickup Policy
Direct Freight Logistics • 48-Hour Terminal Dispatch • R+L Carriers, Estes, Old Dominion
1. Order Dispatch Timeline
Standard Less-Than-Truckload (LTL) pallet orders are shrink-wrapped with heavy-gauge industrial banding, shrink-wrap protection, and Bill of Lading documentation within 24 to 48 business hours of cleared commercial payment.
2. Residential & Commercial Liftgate Delivery
Commercial freight dock deliveries do not incur liftgate surcharges. Residential, bin-store, or retail storefront deliveries without an elevated loading dock receive standard hydraulic liftgate lowering service with 24-hour advance phone notification from the carrier dispatcher.
3. Warehouse Will-Call Pickup
Buyers utilizing their own commercial box trucks, dry vans, or flatbed trailers may schedule will-call appointments at our fulfillment hubs:
- Dallas/Fort Worth Terminal Hub: 1420 Logistics Way, Suite 400, Dallas, TX 75261
- Midwest Regional Hub: Columbus, OH (Terminal Dock 2)
- Southeast Regional Hub: Atlanta, GA (Terminal Dock 7)
- Southwest Regional Hub: Phoenix, AZ (Terminal Bay 11)
4. Free Nationwide Freight on Full 53ft Truckloads
Dedicated 53ft dry-van truckloads containing 24 to 26 pallets qualify for Complimentary Nationwide Freight on orders exceeding $10,000 USD to any continuous 48-state commercial facility with dock access.